Service Desk Analyst
- Employer: Woking Borough Council
- Reference: PLDI/26/331363
Join Our Digital Future: Service Desk Analyst Opportunity
Are you passionate about technology and delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges? If so, we want to hear from you!
About the Role
As a Service Desk Analyst, you’ll be the first point of contact for all digital, data, and technology support across the Council. From troubleshooting network and server issues to managing asset inventories and supporting end-user devices, you’ll play a vital role in keeping our digital services running smoothly.
You’ll also:
- Provide first-line support via phone, email, and face-to-face
- Log and resolve incidents within agreed SLAs
- Support infrastructure systems including servers, networks, and telecoms
- Assist with device deployments and infrastructure security
- Help drive our digital transformation and self-service initiatives
What We’re Looking For
We’re seeking someone who is:
- Customer-focused with excellent communication skills
- Experienced in M365 administration and Active Directory
- Skilled in troubleshooting IT and telephony infrastructure
- Proactive, collaborative, and able to work independently
- Flexible to support occasional evening/weekend work and on-call duties
Essential qualifications and experience include:
- GCSEs (or equivalent) in English and Maths
- Strong knowledge of M365 tools and IT support environments
- A commitment to best practice in cyber security and data protection
Why Join Us?
At Woking Borough Council, you’ll be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. You’ll have the opportunity to grow your skills, contribute to meaningful projects, and make a real difference in how we serve our community.
We offer a supportive and inclusive work environment with opportunities for professional development and career growth. We also offer a generous flexi time scheme with the ability to take two flexi days a month (subject to approval), membership of the local government pension scheme, discounted health and leisure membership, plus many more excellent benefits.
Ready to take the next step in your IT career?
For an informal chat about the role please contact the Infrastructure & Service Desk Manager paul.murphy@woking.gov.uk.
Apply now and help shape the future of digital services at Woking Borough Council.
Closing Date: 15 March 2026 - 23:55pm
Interview Date: 30 March 2026
How to apply
Local Government Reorganisation (LGR) Statement
Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027.
Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change.
While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region.
UK Visa Sponsorship
We are unable to offer visa sponsorship for this role.
Applicants must already have the legal right to work in the UK.
AI Use in Applications
We understand that some applicants may use artificial intelligence (AI) tools to assist with preparing their applications.
All submitted information—whether supported by AI or not—must accurately reflect the applicant’s own skills, experience, and qualifications.
Recruitment decisions will be based on how well applicants demonstrate these attributes during the interview and selection process.
Woking Borough Council is committed to equality, diversity and inclusion. We welcome applications from all backgrounds and communities and provide reasonable adjustments to support candidates throughout the recruitment process.
Please apply online via the link provided.
